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Showroom Host / Customer Contact Administrator - Galway

Our Galway Branch are currently seeking a Showroom Host / Customer Contact Administrator to join our team.

This role is ideal for someone with a professional and friendly personality who genuinely enjoys interacting with people — both face‑to‑face and on the phone. If you thrive in a lively environment, take pride in delivering excellent customer service, and also enjoy keeping things organised and accurate behind the scenes, this could be the perfect role for you.

As the first point of contact for visitors and callers, you will be the face and voice of Western Motors, supporting both our Sales and Aftersales teams through a mix of customer service, call handling, and administrative duties.

Key Responsibilities

• Deliver a warm, friendly, and professional welcome to all customers and visitors.
• Act as the first point of contact in the showroom and on the telephone.
• Answer, manage, and direct inbound calls and messages efficiently and courteously.
• Make outbound customer calls including service reminders, booking confirmations, and follow‑ups.
• Maintain high standards of presentation and cleanliness across all customer‑facing areas.
• Support the Business Development Centre (BDC) with campaigns, customer communications, and CRM updates.
• Carry out a variety of administrative duties, including post, stationary and cleaning materials orders, and uploading documentation.
• Ensure accuracy, attention to detail, and follow‑through in all customer and admin tasks.
• Contribute positively to our customer‑care culture and continuous improvement.

What You’ll Enjoy Most About This Role

• Working in a customer‑facing, front‑of‑house role where no two days are the same.
• Meeting and chatting with customers and being the person who makes them feel instantly welcome.
• Using your communication and customer service skills both in person and over the phone.
• Being part of a busy reception and customer contact environment with lots of variety.
• Combining people interaction with administration and CRM work, where the details really matter.
• Supporting the BDC, Sales, and Aftersales teams as part of a close‑knit dealership team.
• A structured role that blends reception, call handling, customer care, and office administration.

About You

We’re looking for someone who:

• Is naturally friendly, outgoing, and confident interacting with people.
• Enjoys working in a customer service / reception / customer contact role.
• Communicates clearly and professionally in person and on the phone.
• Is organised, reliable, and has strong attention to detail.
• Can manage multiple priorities in a fast‑paced environment.
• Is comfortable using telephony and CRM systems (full training provided).
• Enjoys being part of a supportive, team‑focused workplace.

Why Join Western Motors?

At Western Motors, we take pride in delivering a high‑quality customer experience and creating a welcoming, professional environment for both customers and colleagues. You’ll be supported, trained, and encouraged to grow within a well‑established, people‑focused dealership.

Previous experience in reception, front‑of‑house, customer service, call handling, and office administration is an advantage, along with a positive attitude, energy, and a professional approach.

If you would enjoy being part of a busy, customer-focused dealership team, we’d love to hear from you.

Driver / Forecourt Logistics Administrator - Drogheda

Western Motors Drogheda are seeking an experienced and motivated Driver / Forecourt Logistics Administrator to join our team on a full-time basis. This role will require 5 days per week and will involve being responsible for the delivery and storage operations of our sales and service vehicles. We are committed to delivering excellence in every aspect of our operations and the successful candidate will play a crucial role in ensuring efficient and timely deliveries while maintaining the highest standards of customer service.

The Western Motors Group is a leading national vehicle dealership for Volkswagen Passenger, Volkswagen Commercial, Skoda, SEAT, CUPRA & Commercial Aftersales for Mercedes-Benz, with dealer locations in both Galway and Drogheda.

Our culture at the Western Motors Group is to build a team ethos of mutual respect, an agreed operating strategy and a constant desire to deliver an exceptional customer experience as repeat custom and referrals are our constant goals.

Job Description:

• Strategically plan and manage logistics, stock storage and transportation of vehicles.
• Oversee the seamless management and movement of vehicles, ensuring timely fulfilment and colleague and customer satisfaction.
• Coordinate and schedule the most efficient delivery routes and logistics for vehicles.
• Liaise, negotiate, resolve issues, and respond to enquiries from delivery drivers, internal staff, and customers.
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency.
• Ensure compliance with safety regulations and company policies.

Essential Requirements:

• An experienced driver.
• Excellent organisational and time management skills to meet deadlines and manage multiple tasks effectively.
• Effective communication skills, both verbal and written, to interact with staff, suppliers, and customers.
• Ability to work independently, showing initiative and taking full responsibility for this aspect of the business.
• Valid EU driver's licence and clean driving record.

Desirable Requirements:

• Experience in Logistics or a related field.
• Proficiency in computer applications, MS Office Suite and other relevant software.

Don’t See the Right Role?

We are always interested in meeting talented people who would like to join Western Motors in the future.

Send us your CV and tell us what type of role you are interested in, and we will keep your details on file for future opportunities.

Sales Executive - Volkswagen Galway

Join one of Galway’s fastest-growing dealerships!

Due to continued growth, Volkswagen Galway at Western Motors Galway has an immediate opportunity for a motivated and ambitious individual to join our team as a Sales Executive.

The Western Motors Group, recently named a winner of Deloitte’s Best Managed Company 2024, is a leading national vehicle dealership representing Volkswagen Passenger, Volkswagen Commercial, ŠKODA, SEAT, and CUPRA. With locations in Galway and Drogheda, we are embracing the future of mobility through digital transformation, making this an exciting time to join our business.

At Western Motors, our culture is built on mutual respect, teamwork, and a shared commitment to delivering an exceptional customer experience. Repeat business and referrals are at the heart of everything we do.

Key Responsibilities:

• Build and maintain strong customer relationships throughout the sales journey
• Proactively prospect for new customers through traditional and digital channels
• Manage and convert leads from our in-house marketing systems
• Understand customer needs through effective qualification and data capture
• Consistently achieve and exceed sales targets
• Collaborate with internal departments including marketing, finance, logistics, and technical teams
• Maintain high standards of administration and showroom presentation
• Stay up to date with product knowledge, market trends, and competitor activity
• Manage and report on KPIs set by Western Motors and Volkswagen

What We’re Looking For:

• Minimum 3 years’ experience in motor sales
• Strong communication and relationship-building skills
• Target-driven with a proactive approach to sales
• Full, valid driver’s licence
• Availability to work Saturdays

What We Offer:

• Competitive salary with performance-based incentives
• Company vehicle
• Company pension scheme
• Bike-to-work scheme
• Ongoing training and career development

If you’re passionate about sales, customer experience, and being part of a high-performing team, we’d love to hear from you.

Parts Advisor - Drogheda

Western Motors Drogheda currently has an immediate opportunity for a Parts Advisor to join our team.

Western Motors Group is a leading motor retailer representing Volkswagen Passenger, Volkswagen Commercial, ŠKODA, SEAT, and CUPRA, with locations in Galway and Drogheda. As the industry continues to evolve, we are embracing digital transformation and new ways of working — making this an exciting time to join our business.

At Western Motors, we are committed to building a strong team culture focused on mutual respect, clear processes, and delivering exceptional customer experiences.

Role Overview

The Parts Advisor plays a key role in supporting both our workshop and retail customers by ensuring the efficient supply and management of parts.

Key Responsibilities

• Provide a professional and courteous service to customers and colleagues
• Supply parts to workshop technicians and retail customers efficiently
• Receive, check, and store parts deliveries accurately
• Identify and source parts using manufacturer systems and catalogues
• Maintain stock accuracy and organisation within the department
• Support workshop productivity through timely parts supply
• Promote additional parts and accessories where appropriate
• Assist with the management of slow-moving stock

Candidate Requirements

• Strong customer service and communication skills
• Excellent organisational and time management abilities
• Ability to work both independently and as part of a team
• High attention to detail and accuracy
• Computer literacy
• Practical/mechanical understanding is an advantage
• Full clean driver’s licence

Workshop Technician - Galway

Western Motors Galway are seeking a Qualified / 4th Year Motor Technician to join our Aftersales Team

Join one of Galway’s fastest growing dealers!

Due to continued growth, Volkswagen Galway at Western Motors Galway have an immediate vacancy for a Qualified / 4th Year Motor Technician to join our workshop team working in our busy workshop carrying out vehicle maintenance and repairs in accordance with Dealer and Manufacturer standards.

The Western Motors Group, recently named a winner of Deloitte's Best Managed Company 2024, is a leading national vehicle dealership for Volkswagen Passenger, Volkswagen Commercial, ŠKODA, SEAT, and CUPRA, with dealer locations in both Galway and Drogheda. We are rising to the challenges of our ever-changing and growing industry, fully embracing the Volkswagen Group's drive for digital transformation in mobility. As we modernize and digitalize the entire company, it’s truly an exciting time to come on board.

Our culture at the Western Motors Group is to build a team ethos of mutual respect, an agreed operating strategy, and a constant desire to deliver an exceptional customer experience .

The ideal candidate should have

· Be competent in the use of diagnostic equipment

· The ability to complete work in a timely manner with strong attention to detail

· The ability to work as part of a team

· Have good communication skills

· Be computer literate

· Have a full current driving license.

If you think this position might suit you and you would like to join our ever expanding aftersales team you can apply in confidence with your cv via email to or you can call Dave Mullane on 091709970 for more information or for a confidential no obligation chat.

This position offers a competitive salary combined with a commitment to training and career development.

Benefits:

• Generous Bonus scheme in operation

Job Types: Full-time, Permanent

Pay: From €34,000.00 per year

Workshop Technician - Drogheda

Western Motors are Main Franchise Dealers for Volkswagen Cars, Volkswagen Vans, Skoda, SEAT & CUPRA. An exciting opportunity exists for Qualified Motor Technicians to join our workshop teams working in our busy workshop carrying out vehicle maintenance and repairs in accordance with Dealer and Manufacturer standards

The ideal candidate should:

• Be a qualified motor technician
• Be competent in the use of diagnostic equipment
• Have the ability to complete work in a timely manner with strong attention to detail
• Have the ability to work as part of a team
• Have good communication skills
• Be computer literate
• Have a full current driving licence.

If you think this position might suit you and you would like to join our ever expanding aftersales team you can apply in confidence with your cv via email to recruitment@westernmotors.ie.

These positions are full time and offer a competitive salary combined with a commitment to training and career development.

Additional benefits include:

• Bonus scheme
• Employee discount programme

These positions are on-site and not open to hybrid or remote working arrangements.

Job Types: Full-time, Permanent

Additional pay:

• Bonus pay

Benefits:

• Bike to work scheme
• Company pension
• Employee discount

Experience:

• Motor Technician: 1 year (preferred)

Licence/Certification:

• qualification? (required)

Work Location: In person

Technician Apprentice - Hiring multiple candidates