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Service Advisor – New Dealership Launch – Dundalk
Join an Award-Winning Motor Group as We Expand into Dundalk
Western Motors Group, a Deloitte Best Managed Company with over 60 years in business, is launching its newest dealership in Dundalk and is seeking an enthusiastic and customer-focused Service Advisor to join our founding Aftersales team.
Be Part of Shaping the Future of Western Motors in the North East
This is an exciting opportunity to join one of Ireland's leading automotive retail groups and help establish a successful new dealership operation from day one.
Unlike a traditional Service Advisor position, this role offers exposure to both our Aftersales Department and our Business Development Centre (BDC), giving you the opportunity to develop a broad range of customer engagement, customer retention and operational skills within a growing dealership environment.
About Western Motors Group
For over six decades, Western Motors Group has been committed to delivering outstanding customer experiences whilst creating a workplace where people can develop, succeed and build long-term careers. As a Deloitte Best Managed Company, we are proud of our people-first culture and our commitment to excellence.
The Role
We are looking for a proactive and customer-focused individual who thrives on helping customers and building positive relationships.
As a Service Advisor, you will be a key point of contact for our customers, managing service enquiries, bookings and customer communications. You will work closely with our workshop team and alongside our Business Development Centre (BDC), supporting customer engagement activities, service reminders, booking confirmations and customer retention initiatives.

Key Responsibilities

  • Welcome and assist customers throughout their aftersales journey.
  • Manage service bookings and customer enquiries.
  • Work closely with our Business Development Centre (BDC) team.
  • Support customer retention and engagement initiatives.
  • Make outbound customer calls for follow-up, reminders and booking confirmations.
  • Liaise with technicians and workshop staff to ensure clear communication.
  • Maintain accurate customer and vehicle records.
  • Deliver an exceptional customer experience from booking through to vehicle handover.

What We're Looking For

  • Previous experience in a customer-facing role.
  • Keyloop DMS experience desirable not essential
  • Excellent communication and interpersonal skills.
  • Confidence handling both face-to-face and telephone customer interactions.
  • Strong organisational and multitasking abilities.
  • A positive and proactive approach to customer service.
  • Computer literacy and experience using CRM systems.
  • Full clean driving licence.
Motor industry experience is advantageous but not essential. We welcome candidates who have developed strong customer service skills in retail, hospitality, contact centre, administration or other service-focused environments.

Why Join Western Motors?

  • Over 60 years in business
  • Deloitte Best Managed Company
  • Exciting new dealership launch in Dundalk
  • Competitive salary package
  • Ongoing manufacturer and industry training
  • Career progression opportunities
  • Exposure to Aftersales and Business Development Centre operations
  • Supportive, family-oriented and people-focused culture

Please apply with cover letter and CV to recruitment@westernmotors.ie

Apply Now or in confidence by email to recruitment@westernmotors.ie
Ballybrit, Galway, Co. Galway H91 HH51
Tel: 091-709970 | www.westernmotors.ie

Apply now