Vacancy: Receptionist / Switchboard Operator / Showroom Host - Drogheda Branch [Full Time or Jobshare]
The Western Motors Group are a leading national vehicle dealership for Volkswagen Passenger, Volkswagen Commercial, Skoda & Mercedes-Benz Aftersales, with dealer locations in both Galway and Drogheda. We are rising to the challenges of our ever changing and growing industry and embracing the Volkswagen Group drive of digital transformation in mobility, modernising and digitalising the entire company in the process, so this really is an exciting time to come on board.
Our culture at the Western Motors Group is to build a team ethos of mutual respect, an agreed operating strategy and a constant desire to deliver an exceptional customer experience as repeat custom is our constant goal.
Our busy Drogheda dealership is one of the largest in the North East and due to expansion and further future business opportunities we are restructuring our organisation, hence a new opportunity for a Showroom Host / Receptionist.
About the role: This is a pro-active role where a tremendous first impression is critically important. We are looking for someone to take an operational approach and welcome customers and visitors to our showrooms with warmth, in a prompt efficient and professional manner whilst providing hospitality as required. You will also manage the daily administrative operations of the Reception Department. Full training will be provided.
Main responsibilities include but are not limited to:
To retain ownership of the customer until the Sales, Service, Parts or any other departments have dealt with the customer.
Encourage rapport building with customers who are waiting and ensure they are not left unattended for long periods of time.
To take full responsibility of all the associated administrative tasks to ensure an efficient and smooth operation with the Reception Department
To assist with CRM data entry.
Maintain the showrooms point of sale material.
To ensure all catering supplies for the Customer areas are in stock, fresh and well presented at all times.
To ensure the Reception and waiting areas are kept clean, tidy and presentable at all times.
Demonstrate behaviours consistent with the Company’s Values in all interactions with customers, co-workers and vendors.
NB: the job description is a guideline and does not aim to detail every possible task and expectation. The job description may be subject to change from time to time.
What are we looking for?
A confident, presentable, friendly and professional manner.
Experience in a front of house role.
IT Literate including Microsoft Office suite
Self-motivating and able to manage own workload.
Excellent Interpersonal skills.
Organised and focussed.
What we offer:
Full-time permanent position.
Competitive salary.
On-going training opportunities.
Access to Company Pension Plan with a range of benefits.
Jobshare will be considered for this role so may suit someone looking to return to work in a part time capacity. Please specify your preference for full time of jobshare in your application.
To apply please email cover note and curriculum vitae to recruitment@westernmotors.ie, before the deadline of 26th August 2022.
As our Digital Dealership grows we know that more buyer confidence is needed throughout the online buying process and to assist we have introduced the Western Motors Group Used Car Grading System. The system has been devised to offer more transparency to our customers and to provide an easy guide as to the quality of the used car being sold.
