In response to the latest developments with regards to the outbreak of COVID-19, we want to reassure you that Western Motors Group are doing everything we can to safeguard our staff, our customers and our suppliers. We have continuously updated our operational procedures in order to fully comply with the latest Government & HSE guidelines.
In trying to prioritise our customer needs we have made the following temporary changes to our business and the way in which we trade, these changes are with effect from 6PM Tuesday 24th March 2020.
Our showrooms will temporarily close but our Sales staff will continue to work our Digital Dealership during normal working hours and are on hand to create video show-arounds of any of our new or used car stock. Deliveries of vehicles sold will be by appointment only. Trade-in appraisals will be estimated on images and descriptions received but are subject to a visual inspection at a later date. Deposits to secure car sales can be taken over the phone.
We are available to customers in the following way:
VW Car Sales 086 835 5000
VW Van Sales 086 047 2111
Skoda Car Sales 083 778 7583
Message Callback Service 041 989 8100
We recognise the need to continue to provide our workshop services in order to keep our customers and emergency teams mobile and to support the services that provide for the most vulnerable in our society.
We will operate as normal with a small change to hours, detailed below, and will continue to minimise personal interaction. We have made all the necessary changes to our waiting areas in order to ensure adequate social distancing. Hand sanitising stations which include latex gloves for customers are also placed around the showroom and waiting areas.
Please be assured that:
We will only check-in 1 person at a time and social distancing guidelines of 2 meters will be observed throughout the entire process.
Steering wheel covers and seat covers will be placed and used in your car.
All our technicians and staff who come into contact with you or your car will wear a fresh pair of latex gloves and dispose of them after they finish with your car.
For senior citizens and vulnerable people, we will, as long as it is practicable and safe for everybody concerned, try and operate a collection and drop off service. For customers in this category, please contact us on 041 989 8100.
We will continue to accept tow-ins and breakdowns but again this has to be on the basis that we are contacted by the customer or tow-in operator to notify us that the vehicle is coming in.
Payments will only be accepted by credit or debit card.
Our Parts department will be operating on a trade delivery basis only. Orders will need to be placed by telephone and payments by credit/debit card only.
The hours for our Service & Parts are Monday to Thursday 0900 to 1800 and Friday 0900 to 1700 – we will be closed on Saturdays.
We thank you for your co-operation and appreciate your continued business and support.
General Business Enquiries can be emailed to email@example.com
EMERGENCY CONTACT NUMBERS
VOLKSWAGEN ASSISTANCE 1800 202 104
SKODA ASSISTANCE 1800 202 102
WESTERN MOTORS USED CAR BREAKDOWN 087 217 0000